CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Send us an email at cocofauna1@gmail.com
FAQ's
What is Vegan Leather?
We use the highest quality Faux/PU Leather (Polyurethane) for all of our products, unless stated otherwise. Our Vegan Leather products are also water and UV proof, so there is no risk of colour fading. We at Coco-Fauna pride ourselves in the protection of animals and the environment we live and travel in.
What are your delivery options?
We offer free UK standard delivery - please allow 3-5 working days from ordering to delivery. Within Europe 5-7 working days. Please see delivery prices when ordering.
Do you offer wholesale?
Yes! We love partnering with like-minded businesses including local cafes, beach clubs, boutique hotels, gift shops, lifestyle stores and coastal retailers. If you're interested in stoking Coco Fauna, we'd love to hear from you. Simply get in touch via our contact page or email us with a little information about your business, and we'll send over our wholesale catalogue and pricing or alternative options.
Will you re-stock Sold Out items?
Yes! We would hate for you to miss out on your favourite product, So sit tight as most of our items will make a comeback and we'll keep you posted via social and emails ASAP.
Please Note: Some of the ranges that we will offer in the future may be Limited Edition and may have a finite number being sold. If you want to have the first chance at getting your hands on these products then subscribe now.
What are your Returns & Exchanges Policy?
We want our customers to be completely satisfied with their order. If for any reason you are not satisfied with your purchase, please contact us using the customer care form above or email cocofauna1@gmail.com to request a return and return your order within 14 days of receiving it.
If 14 days have passed since receipt of your item, unfortunately, you are not eligible to open a request.
Please note that return shipping costs are the responsibility of the customer.